Frequently Asked Questions

Important Note

[1] Both the telephoto and wide-angle cameras capture at 2K resolution (1440 × 2560) at 1× zoom. Resolution is reduced at 2× and 4× zoom. Live preview streams from both cameras are 1080p.

[2] Milky Way photography requires a dark night sky. The Milky Way is less visible in areas with high light pollution. Actual results depend on local conditions.

[3] S30 Plus does not support wide-angle mosaic stitching. Milky Way panorama stitching and Milky Way arch capture are therefore unavailable.

[4] S30 Plus does not support simultaneous capture with the telephoto and wide-angle cameras.

[5] An NFC-enabled phone is required. NFC reading is supported only on certain newer iPhone models; older models are not supported. Android compatibility varies by manufacturer.
Check your phone's compatibility before use. To use NFC, turn on the device, unlock your phone, and enable Wi-Fi, Bluetooth, NFC and GPS on your phone. NFC detection performance varies with the size and position of the phone's NFC antenna.
Locate your phone's NFC detection area before use. If the Wi-Fi name has been changed, the NFC information must be updated using your phone. Otherwise, NFC will not work.

[6] Due to storage chip characteristics and space used by the system, approximately 45 GB is available for use. System updates may affect storage allocation. Actual available capacity may vary.

[7] Battery life was measured in ZWO laboratory tests at 25°C: approximately 6 hours in Stargazing Mode (image enhancement and celestial tracking enabled, anti-dew function off), and approximately 4 hours recording video in Scenery Mode (object tracking off, MP4 format). These figures are for reference only. Frequent operation and keeping a phone continuously connected to the device can affect battery life. Actual battery life may vary.

[8] 60s long exposures are supported only in Equatorial Mode, not in Alt-Azimuth Mode. They require high tracking accuracy. In Equatorial Mode, very precise polar alignment is needed to maintain that accuracy. Inaccurate alignment may reduce imaging efficiency. Actual performance may vary.

[9] A solar filter must be installed when observing the Sun. Never point the telescope's main camera directly at the Sun without a solar filter, as this will damage the device.

[10] Smart Noise Reduction reduces noise and refines the appearance of stars in real astrophotography images. It enhances existing images and does not create AI-generated images. Seestar S30 Plus is a smart telescope. All images it captures are real photographs, with no AI-generated content.

[11] A Wi-Fi transmission range of 20m was measured in ZWO laboratory tests in an open outdoor area without interference. This figure is for reference only. Actual range may vary with the environment and conditions of use.

[12] The slew rate multiplier is the ratio of the device's rotation speed to the sidereal rate. 1× is the standard sidereal rate(approximately 15″/s, or 0.00418°/s), used for synchronized tracking in astrophotography. 1440× is the maximum GOTO slew rate (approximately 6°/s), used to move quickly to a target celestial object. The device automatically adjusts the rate from 1× to 1440× according to the operating mode and use case.

[13] If the weather changes unexpectedly during a planned capture session, such as overcast skies, rain or strong winds, the task cannot be completed and the device will not shut down automatically. Check the expected weather conditions for the night before setting up a plan.