Shipping & Delivery Policy

I. Shipping Information

1. Shipping Methods & Delivery Time

We offer the following shipping options within the United States:

Standard Shipping: 5-7 business days

Expedited Shipping (Second Business Day): Delivery within 2 business days after shipment

Expedited Shipping (Next Business Day): Delivery on the next business day after shipment

Please note:Delivery times are estimates and may vary due to weather conditions, carrier operations, holidays, or peak shipping periods.

2. Shipping Carrier

All orders are shipped via UPS (United Parcel Service) to ensure reliable and secure delivery.Please note that we are unable to ship to post office boxes (PO Boxes) as per our policy. 

3. Order Processing Time

Orders are processed within 2 business days after payment confirmation

Orders placed on weekends or holidays will be processed on the next business day

Once an order has been shipped, changes or cancellations are not supported

4. Ensuring a Smooth Delivery

To avoid delivery issues, please make sure the following information is accurate at checkout:

  • Full name
  • Complete shipping address
  • Valid phone number and email address

While we’ll assist in resolving delivery issues, we can’t be held responsible for recipient actions like address changes, refusal, or incorrect or incomplete address information provided by the customer.

5. Delayed or Failed Deliveries

While we strive to meet estimated delivery timelines, delays may occur due to:

  • UPS operational delays
  • Severe weather conditions
  • Remote delivery locations
  • Holidays or high-volume shipping seasons

If your order has not arrived within 60 days after shipment, please contact ZWO E-commerce for assistance.

6.Taxes & U.S. Warehouse Fulfillment

Orders shipped to addresses within the United States are not subject to additional taxes or charges at checkout or upon delivery.

To provide a faster and more reliable delivery experience, we fulfill U.S. orders from our U.S. warehouse. 

If you have any questions regarding taxes, charges, or order fulfillment, please contact  ZWO E-commerce for support. We are always happy to assist you.

II. Order Tracking

Once your order ships, a UPS tracking number will be sent to your email.

You can track your shipment through the following official channel:

UPS Tracking:https://www.ups.com/track

Other: http://www.17track.net/en

If you experience any issues with tracking updates, please contact ZWO E-commerce for support.

III. Inspection & Damaged Shipment Policy

1. Inspecting Your Package Upon Delivery

Given the significant value of ZWO products, we kindly ask you to carefully examine your shipment upon delivery. If you notice any damage or deformation, we advise against signing for or opening the package. Instead, promptly reach out to ZWO E-commerce.

2. Acceptance of Goods

By signing for the goods, whether personally or through a representative, you are considered to have accepted the package, its quantity, and the enclosed products. To safeguard your interests, we highly recommend recording an unboxing video and cross-checking the contents with the packing slip.

3. Reporting Missing or Damaged Items

For any missing or damaged items, please get in touch with ZWO E-commerce within 24 hours of receiving your shipment. This swift action allows us to promptly address the issue and ensure your satisfaction.

Your satisfaction is our priority, and we appreciate your cooperation in ensuring the safe delivery of your products.